User Privacy Policy
This Privacy Policy explains how Playluck collects, uses and protects personal information from people who create accounts or use our services. We take your privacy seriously and set out, in clear terms, what data we gather, why we need it and how we keep it safe when you use our site or mobile browser experience.
Types of data we collect
We collect a range of information to operate accounts and process transactions securely. This includes personal data, technical details and transactional records related to your activity on our platform.
Personal data
Personal data covers information you provide when registering or verifying your account, such as your name, date of birth, address, email and phone number. We also process identity documents where required for verification and anti-money laundering checks.
Technical data
Technical data is collected automatically and may include IP address, device identifiers, browser type, operating system and connection information. We use this to maintain performance, prevent fraud and improve the service.
Transactional data
We keep records of deposits, withdrawals, game activity and other transaction history needed to administer accounts, handle payments and meet legal or regulatory obligations.
How we use your information
We use personal and technical data to create and maintain your account, process payments, verify identity, prevent fraud, respond to enquiries and fulfil legal obligations. Transactional data is used for account management, payments reconciliation and dispute resolution. We may also analyse aggregated information to improve the site and services.
Data protection practices
We implement technical and organisational measures to protect personal data from unauthorised access, loss or misuse. Access to your information is restricted to staff and third-party providers who need it to perform services on our behalf. We review security measures regularly to reflect changes in technology and risk.
Cookies and tracking technologies
On Play Luck we use cookies and similar tracking tools to enable core functionality, remember preferences and deliver analytics. Some cookies are necessary for the site to work, while others help us understand usage patterns. You can manage cookie settings through your browser or our cookie consent tool.
User rights
You have rights to access, correct and request deletion of personal data, subject to legal and contractual obligations such as fraud prevention and record keeping. You may also object to or restrict certain processing and ask for portability of data where applicable.
Access, correction and deletion
To exercise your rights, contact our support team. We will verify your identity before acting on requests to access, update or erase data. In some cases we may retain limited information where required by law or for legitimate business purposes.
Information sharing and third parties
We share data with payment processors, identity verification services, fraud prevention partners and other trusted providers that support account operation. We require these providers to keep data secure and use it only for the agreed purpose. We do not sell personal data to third parties.
Privacy policy updates
We may update this policy to reflect changes in our practices or legal requirements. Where changes are material we will notify account holders through the site or by email. Continued use of our services after an update indicates acceptance of the revised policy.