General Terms and Conditions
These Terms and Conditions set out the rules that apply to your use of Playluck. They describe the relationship between us and our users, explain what we expect from players and what you can expect from us, and cover account use, payments, promotions and disputes. By using the site you accept these terms and any additional rules that apply to specific promotions or features.
Account responsibilities
You are responsible for keeping your account details accurate and your login credentials secure. You must not allow anyone else to use your account or share access credentials. We may require identity and address verification at any time and will restrict access to the account until checks are complete. If you suspect unauthorised use you must tell us immediately. We reserve the right to suspend or close accounts where we suspect fraud, money laundering, or other breaches of these terms.
Eligibility requirements
To register and play you must meet the age and jurisdiction requirements applicable to your account. You must be of legal gambling age in your place of residence and otherwise permitted to gamble online under local law. Only one account is permitted per person, household, address or device unless we state otherwise. We may refuse registration or close accounts where eligibility cannot be confirmed.
Acceptable platform use
Our services must be used lawfully and fairly. You must not use automated tools, attempt to manipulate games, exploit software bugs, or engage in collusion or market abuse. Harassment of staff or other players is prohibited. Any behaviour that threatens the integrity of the platform may result in account suspension, forfeiture of funds, and reporting to relevant authorities.
General bonus and promotion rules
Promotions and bonuses are subject to specific terms in addition to these general conditions. Each offer will state eligibility, qualifying transactions, game restrictions, and any wagering or withdrawal conditions. We may withhold, reclaim or cancel bonuses and associated winnings where we suspect bonus abuse, fraud or failure to meet promotional conditions. Promotional terms may vary between offers and will take precedence where specified.
Deposits and withdrawals
We accept a range of payment methods and process transactions in pounds sterling for UK accounts. Minimum deposit and withdrawal amounts, processing times and fees depend on the chosen method and are shown on the cashier page. Withdrawals are subject to verification checks and may be delayed until required documents are provided. We will not process withdrawals to unauthorised third parties and may apply limits or temporary holds while investigations are ongoing.
Dispute resolution
If you have a complaint please contact our support team in the first instance and provide relevant account details. We will investigate and aim to resolve disputes promptly. If we cannot reach agreement, the matter may be referred to an independent resolution service where available, and will be dealt with in accordance with applicable law in the United Kingdom.
Updates to terms and conditions
We may update these terms from time to time. Material changes will be published on the site and, where appropriate, notified to registered players. Continued use of Play Luck after changes are posted constitutes acceptance of the revised terms. For significant changes we will provide reasonable notice where required by law.